Shipping Policy

Order Processing

All orders are processed within 2–5 business days after payment has been received. Orders are not processed, shipped, or delivered on weekends or bank holidays.

During busy periods, product launches, promotional offers, or seasonal peaks, processing times may be slightly extended. If there is a significant delay with your order, we will contact you by email.

Shipping Locations

We currently ship to addresses within the United Kingdom.

International shipping may be introduced in the future. If you are outside the UK and would like to place an order, please contact us before purchasing to discuss availability.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times are:

Please note that delivery times are estimates only and may vary due to courier delays, adverse weather, bank holidays, or other circumstances outside of our control.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking number, where tracking is available.

Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Information

Please ensure all delivery details are correct before completing your order.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout. If an order is returned to us due to an incorrect address, additional postage costs may apply to resend the item.

Missed Deliveries

If a courier attempts delivery and you are unavailable, it is your responsibility to follow the courier’s instructions to rearrange delivery or collect the parcel.

If an order is returned to us due to failed delivery attempts, additional shipping charges may apply.

Lost, Delayed, or Damaged Parcels

Once an order has been handed to the courier, delivery times are outside of our direct control. However, if your parcel is significantly delayed or appears to be lost, please contact us and we will do our best to assist.

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photographs of the damaged item and packaging.

Custom or Personalised Items

Custom, personalised, or made-to-order products may require additional processing time. Any estimated production or dispatch times will be shown on the product page or communicated after purchase.

Personalised items cannot usually be cancelled, returned, or refunded unless they are faulty or incorrect.

Returns Due to Shipping Issues

If your order is returned to us because it was not collected, delivery was refused, or the address was incorrect, we may deduct the original shipping cost and any return courier fees from any refund due.

Contact Us

For any shipping questions, please contact us at:

Email: info@bricabrac.org.uk